How to shop with us – Just browse through the website and decide what you’d like to purchase. All you need to do is add your selection to the shopping basket using the ‘add to cart’ button. I will send an email to let you know when your order has been processed and dispatched.
Delivery – Please remember that all patterns weights are handmade by me. Orders will be shipped to the customer supplied shipping address within 5 working days or sooner. If you are in a rush please let me know and I will see what I can do!
Ordering from outside the UK – Buying from outside UK is just as easy as the standard method. Add items to the checkout then let me know where your purchases are heading and everything should be calculated for you.
Returns – In the unlikely event your goods arrive damaged, please contact me on firstname.lastname@example.org within 48 hours of receipt to arrange a return and refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, within 14 working days.
I will be happy to rectify any problems you may have. Please remember to include your original order number when communicating with me. You are responsible for ensuring returned goods reach us. Postage costs will not be refunded.
Products on our website – Please be aware that colour may differ slightly when selecting items from onscreen colours. Monitor settings vary from computer to computer. I do try to demonstrate each item for sale as accurately as possible.
Postage costs are as follows:
To the UK £3.95
Europe- starting from £15.00
Rest of the world starting from £21.70
This does not affect your statutory rights.